When product is ready and packaged we will inform you via email you provided for us.

All information about delivery status and tracking number will be included in it.

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After delivery is completed a product will not be refunded.

 

The risk of loss and title for all items purchased via the victoriaanima. com Site pass to the User upon delivery of the item to the carrier.

 

Cancellation of Order:

It is OK to change your mind and choose to cancel your order.

Please inform us as soon as possible as we may be able to stop the shipment to you. Please use the contact form here. If the cancellation is made prior to our shipment, we will cancel and refund immediately.

If the cancellation is made after our shipment, you will need to await receipt of the item and return the item.

We would encourage you to inform us via the contact form here again when the return item has been return shipped, so we can monitor.

 

Confusion?

Should you have any confusion or other return queries please do not hesitate to contact us explaining your issue, either via our contact email art@victoriaanima.com or call our customer service team at +393312494863.